SaaS - A Complete Service
Under a SaaS arrangement, Sword Apak is responsible for sourcing, purchasing and hosting the hardware and software used to run computer systems.
Sword Apak SaaS Service
The following services form the standard Sword Apak SaaS package:
- Software provision
- Hardware provision
- Initial set-up and installation of the Computer System
- Ongoing support and maintenance of the Computer System
- Operation of the Computer System
- Installation of standard software release upgrades
- Communication support
- Offsite backup facilities and disaster contingency infrastructure
- Operations Helpdesk
- Disaster Recovery